Identifying automation opportunities is time consuming and can be biased. Use our systematic business process discovery approach to identify the most promising business processes.
Robotic Process Automation.
It's easy to buy an RPA software and automate a couple of processes, but what about the impacts on your human resources, the organisational culture, the associated business and IT risk, and most importantly, what about your customers?
An integrated business digitisation strategy is crucial for the sustained success of your business process optimisation initiative. We implement governance and provide structure to enable your robotics and automation capability to scale and to deliver business benefits.
It can be very tempting to go after the quick buck that RPA software providers promise, but how many RPA initiatives have failed to deliver value because of poorly integrated operating models, compliance issues and resistance from concerned business stakeholders.
Cost reduction and cost avoidance are obvious benefits of many automation initiatives, but the strategic value of RPA goes way beyond "cost". Quality uplift, waste reduction and scalability will improve customer experiences and open doors for new business opportunities as well as business model innovations.
Most medium-size businesses will have hundreds of unique business processes and large organisations usually have thousands. Where to start and how to categorise them?
This can't and shouldn't be done by a consultancy, nobody knows your business processes better than the individuals who use them every day. That's why we advocate a teach-and-guide approach, rather than a doing approach as many of the other consultancies will offer.
We will teach your subject matter experts how to view their processes through the lens of robotic process automation, furthermore, we provide a framework to capture automation opportunities in a standardised form which will enable an effective opportunity assessment as described in our audit service category.
The automation process discovery uses a double-loop learning methodology which means that we continuously guide your subject matter experts until they become adept in spotting automation opportunities.
The best automation strategy and a beautifully designed operating model are utterly useless if your bots don't work. You wouldn't hire a star architect to plan and design your house and then hire cheap labour to build it.
If you have front-end development needs you probably wouldn't hire a COBOL developer, the same counts for bot development. Incepto's automation developers are handpicked with years of experience.
While many will tell you that developing a bot is a bit of drag-and-drop work that every decent developer can do; at Incepto we will tell you, that's essentially true. But making a bot work in every possible scenario, handling exceptions, logging its activity, alerting if something is wrong, continuing to function in changing environments, scaling up and down as needed, meeting security requirements, is included in releases, passing DR and BCP tests, having code that is reusable and all the other considerations are certainly not drag-and-drop activities.
Developing bots is a new discipline within the development community. Not every developer can develop bots, chose your development partner wisely. Incepto offers onshore as well as offshore bot development services, each model comes with its unique advantages and disadvantages. We work with you to determine the best way forward.
Automation Operating Model.
Understanding the potential and the limitations of robotic process automation, as well as realistic cost-benefit estimations, are key to successful and continued business engagement.
Our unbiased advice will enable you to make informed decisions, our profound and data-backed analysis will provide you with the evidence and confidence needed to build a strong and reliable alliance with business, technology and external partners.
Our deep knowledge of business processes and technology capabilities provide you with the perfect combination of independent advice. Speaking business and tech language combined with a unique ability to communicate complex facts in a highly visual and simplified form positions us in the centre of automation initiatives from where we can best facilitate progress and value creation.
Fundamental process improvement concepts also apply to robotic process automation, but staying abreast with the latest trends and developments in a rapidly evolving technology is key to providing you with the best advice. There is no such thing as industry best-practice in emerging and disruptive technologies, that's why we believe it is so important to foster vivid knowledge exchange with other players in the market and to engage with universities and researchers to make sure we can always advise you on where the market will be heading so you can stay ahead of the competition.