SUPPORT
From alerts to root-cause fixes, we own day-to-day stability so your teams can focus on new automation opportunities and not firefighting.
WHAT'S INCLUDED
ALWAYS-ON MONITORING
24/7 monitoring & alerting for bots, queues, schedules
EXCEPTION MANAGEMENT
Business and system exceptions handled through defined rules, escalation paths, and resolution playbooks.
ROOT-CAUSE & PREVENTION
We don’t just fix the symptom—every major incident gets analysis and preventative actions.
INCIDENT RESPONSE & RECOVERY
We acknowledge, triage, and restore service quickly, with clear ownership and communication.
RUNBOOKS & SOPs
Standardised operating procedures so support is consistent, auditable, and scalable.
PLATFORM WATCH
Monitoring beyond bots: credentials, APIs, VMs, email, SSO, data sources, and integrations.
HOW IT WORKS
PRE-ASSESSMENT & ONBOARDING
1
We review your current automation estate (bots, schedules, queues, dependencies, credentials, environments, runbooks, and known pain points) to baseline stability and confirm what “good” looks like.
DETECT & TRIAGE
3
We monitor bot runs and supporting systems, classify issues by severity/impact, and quickly determine whether it’s a bot logic issue, a dependency failure, or a business exception.
FEEDBACK, SUMMARY & CONTINUOUS IMPROVEMENT
5
We provide a clear summary of incidents and changes made (what happened, what we did, what we recommend next), plus improvement actions to reduce repeat failures and increase bot success rates.
SET UP MONITORING & SUPPORT READINESS
2
We configure alerts, dashboards, and escalation paths, and we establish runbooks, severity tiers, and communication channels so incidents are handled consistently.
RESOLVE & RESTORE SERVICE
4
We recover operations using approved actions (restart/retry, queue management, dependency fixes, controlled rollback), then validate outcomes and confirm the automation is back to normal.
CoE SERVICES FOR RPA & AUTOMATION
From code reviews to design standards, we provide the guardrails and coaching that reduce risk, improve reliability, and speed up delivery.
WHAT'S INCLUDED
CODE REVIEW & QUALITY GATES
Structured peer review of workflows, libraries, and standards compliance before release.
STANDARDS, TEMPLATES & REUSABLE COMPONENTS
Naming conventions, frameworks, best-practice templates, shared libraries, and common connectors.
SECURITY & COMPLIANCE OVERSIGHT
Credential handling, least-privilege access, data protection practices, and platform hardening guidance.
SOLUTION DESIGN & ARCHITECTURE REVIEW
Validate approach, reusability, security, and performance before build starts.
GOVERNANCE & CHANGE CONTROL
Release approvals, versioning practices, environment promotion rules, and audit-ready documentation.
HOW IT WORKS
INTAKE & SCOPE
1
We capture the automation context (process, platform, environments), define the review type (code/design/release), and agree on priorities, standards, and timelines.
REMEDIATION SUPPORT
3
We work with your developers to resolve issues through guided refactoring suggestions, best-practice patterns, and optional pair-review to accelerate remediation.
PROGRAM FEEDBACK LOOP
5
We provide a summary of improvements and recurring themes, then update standards, templates, and reusable components to prevent repeat issues and uplift delivery maturity.
REVIEW & FINDINGS
2
Our CoE reviews the solution against quality, security, reliability, and reusability standards, then delivers a clear list of findings with severity and recommended fixes.
APPROVAL & RELEASE
4
We confirm quality gates are met: testing evidence, operational readiness (monitoring/runbooks), documentation, versioning, and change control are all in place.