It's easy to buy an RPA software and automate a couple of processes, but what about the impacts on your human resources, the organisational culture, the associated business and IT risk, and most important, what about your customers?
An integrated business digitisation strategy is crucial for the sustained success of your business process optimisation initiative. We implement governance and provide structure to enable your robotics and automation capability to scale and to deliver business benefits.
It can be very tempting to go after the quick buck that RPA software providers promise, but how many RPA initiatives have failed to deliver value because of poorly integrated operating models, compliance issues and resistance from concerned business stakeholders.
Cost reduction and cost avoidance are obvious benefits of many automation initiatives, but the strategic value of RPA goes way beyond "cost". Quality uplift, waste reduction and scalability will improve customer experiences and open doors for new business opportunties as well as business model innovations.
University of Newcastle
NTT ICT Solutions
University Technology Sydney